Online Scheduling FAQs | OrthoCarolina Scheduling Online Appointments

Save time and book your care, your way. With online scheduling, your personalized orthopedic care is only a few clicks away.

At OrthoCarolina, we are committed to improving the lives of all we serve by providing premier patient care and compassionate, personalized service. We are dedicated to helping you achieve your best you and that means being able to find time with a provider and schedule an appointment as quickly and conveniently as possible.


Frequently Asked Questions

Can I schedule an appointment online for any service at any location?

Online scheduling is available for all OrthoCarolina physicians and locations. At this time, physical therapy appointments cannot be scheduled online.

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How do I schedule an appointment online?

Scheduling your next appointment online is simple and convenient. Wherever you are on OrthoCarolina.com, you’ll find the Make An Appointment button in the top-right corner of your web browser window.

From the Make An Appointment page, you can browse by physician or location. Once you select a physician or location, you will be prompted to provide more information about the reason for your visit. Then, simply select the appointment date and time that works best for you.

Schedule By Location

When you search by location, you will see appointments available at the office location with physicians who can treat the reason for your visit. By providing your zip code, you will also be able to easily see distances from your location to the office.

Schedule By Physician

When you search by physician, you will see appointments available with the physician at the office location(s) where he or she practices. If the provider does not specialize in the reason for your visit, you will be prompted to contact our team by phone. Our team will assist you in identifying a physician who can treat your orthopedic needs.


    Can I schedule a visit to orthopedic urgent care online?

    OrthoCarolina’s orthopedic urgent cares are designed for “walk-in” appointments and are not currently available for online scheduling. Our convenient urgent care locations across the Carolinas are staffed by expert-trained caregivers for your evening and weekend needs.


    Why do I need to enter information about my ailment?

    OrthoCarolina’s providers are expert-trained specialists, and we want to partner you with someone who can best address your specific needs. When you go to schedule an appointment, you will be asked to tell us more about your ailment. Think “where does it hurt?” like “foot, knee or shoulder.”

    We may ask one or two follow up questions based on your response. Some orthopedic conditions can mimic other ailments. For example, hip pain could feel like back pain. By answering these questions, we can more quickly get to the source of your pain.


    What information will I need about my insurance to be able to schedule an appointment?

    When scheduling your appointment online, we will ask for several pieces of information about your insurance provider. This feedback allows us to verify your insurance information prior to your appointment and make your visit simpler.

    You should be able to find everything you need on your insurance card. Just tell us about:

    • The name of your insurer
    • Your policy or member number
    • Your Plan ID or group number

      What if I don’t have insurance, am out of network or plan to use workers’ compensation?  

      When asked to provide insurance details, you can choose “self-insured” if you do not have an insurance provider. You will be able to proceed with making an appointment.


      What if OrthoCarolina is out of my network?

      After entering your insurance information, you will be notified if OrthoCarolina is out of your network. You will be able to proceed with making an appointment.


      What if I’m planning to use workers’ comp?

      When providing details about the reason for your visit, you will be asked to indicate if you will be using workers’ compensation. You will be able to proceed with making an appointment.


      Do I have to have a referring provider?

      A referral is not necessary to see any OrthoCarolina providers.

      If you do have a physician that referred you, please enter their information. This feedback allows us to maintain consistent care between all the medical providers you see.


      What should I bring to my appointment?

      We look forward to seeing you! Please bring the following to your appointment:

      • Insurance information,
      • Photo ID
      • Any specialist copays or financial responsibility owed
      • A list of your current medications
      • Images to include x-rays, MRI or CT scans and medical records from other providers related to this appointment

      You will receive an email from us within seven days prior to your appointment. Within that email, there will be a link that forwards you to our patient portal. The patient portal will allow you to fill out your forms prior to your appointment. If you are unable to complete your forms before your appointment, please arrive 30 minutes early to complete them in the office. Please understand that failing to bring relevant imaging studies and records may result in your appointment being delayed or rescheduled.


      This page was originally published on October 28, 2019, and has been updated as of June 22, 2020.


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