In an effort to meet the orthopedic needs in our community, OrthoCarolina began increasing access to our clinics on Monday, May 4, 2020. As an essential business, the decision to increase access to care is based on careful consideration and understanding of the needs of the orthopedic and physical therapy patients in the communities we serve. We understand that orthopedic conditions are not put on hold during a pandemic, and we appreciate your patience as we navigate solutions to provide the same world-class care you’ve come to know in the safest way possible.
Welcoming patients back into our offices safely remains our top priority. As you prepare for your upcoming appointment, know that OrthoCarolina continues to implement rigorous disinfecting measures between visits in all of our clinics. We have taken the necessary steps to ensure compliance with social distancing recommendations throughout each patient visit. Although your appointment may look different, you can rest easy knowing you are still receiving the same, unmatched orthopedic and physical therapy care.
To provide the safest environment for our patients and care team, we have implemented the following measures:
- All patients, essential visitors, and care team members are required to wear a mask or face covering over their nose and mouth prior to entering.
- For the safety of our patients and care team, OrthoCarolina is conducting pre-screening for all patients and essential visitors coming to our facilities
- Patients, essential visitors, and care team members must pass screening checkpoints and temperature checks prior to entering our facilities.
- We are enforcing strict guidelines for patient visitors. Regular visitors are not allowed in the clinic at this time. Our clinics are limited to only one (1) essential visitor per patient per appointment. Please come to your appointment alone. For a full list of *essential visitors, please see below.
- Reducing the volume of patients seen at each clinic
- Reconfiguring waiting rooms and check-in/out areas to comply with social-distancing guidelines
- Providing telemedicine and video visits for patients
ESSENTIAL VISITORS (11/18/20) We want to protect you and our care team; therefore we are enforcing strict guidelines for patient visitors. If you require an essential visitor, you are allowed one per appointment. Any essential visitor must also pass screening and wear a mask to attend the appointment. Non-essential visitors may remain in their car and join the appointment by phone if requested.
- Patient requires assistance from an essential visitor such as a caregiver for an incapacitated patient.
- Patient is scheduled to have a critical conversation with a provider, such as surgical scheduling; in which case, the provider will determine if a visitor is permitted.
- Patient must have an on-site interpreter.
- Patient is a worker’s compensation (WC) patient, and a WC nurse case manager must attend the visit.
- Patient is a minor and requires a parent or guardian to accompany them.
We commit to improving the lives of all we serve, by providing premier patient care and compassionate, personalized service.
The Centers for Disease Control recommends that you reschedule your appointment if you have any of these symptoms:
- Shortness of breath
Should the need arise, please contact our office and we will work with you to reschedule your upcoming appointment.
Seek Medical Advice if you:
- Develop Symptoms
- Have been in close contact with a person known to have coronavirus
- If you live in or have recently been in an area with an ongoing spread of coronavirus
- For More information: CDC.GOV/COVID19-SYMPTOMS
- NC Coronavirus hotline – 866-462-3821
- SC Centers for Disease Control – 800-232-4636