COVID-19 Information Chart | COVID-19 Update

In an effort to meet the orthopedic needs in our community, OrthoCarolina began increasing access to our clinics on Monday, May 4, 2020. As an essential business, the decision to increase access to care is based on careful consideration and understanding of the needs of the orthopedic and physical therapy patients in the communities we serve. We understand that orthopedic conditions are not put on hold during a pandemic, and we appreciate your patience as we navigate solutions to provide the same world-class care you’ve come to know in the safest way possible.

As we begin to welcome more patients back into our clinics, safety remains our top priority. As you prepare for your upcoming appointment, know that OrthoCarolina continues to implement rigorous disinfecting measures between visits in all of our clinics. We have taken the necessary steps to ensure compliance with social distancing recommendations throughout each patient visit. Although your appointment may look different, you can rest easy knowing you are still receiving the same, unmatched orthopedic and physical therapy care.

To provide the safest environment for our patients and providers, we have implemented the following measures:

  • Mask icon | COVID-19 Information Chart | COVID-19 UpdateBoth providers and patients are required to wear a mask or face covering over their nose and mouth prior to entering an OrthoCarolina facility
  • question icon | COVID-19 Information Chart | COVID-19 UpdateAdditional screening questions when scheduling
  • checkpoint icon | COVID-19 Information Chart | COVID-19 UpdateScreening checkpoints and temperature checks for patients, caregivers, and staff before entering the clinic
  • plus one icon | COVID-19 Information Chart | COVID-19 UpdateLimited to only one (1) essential caretaker per patient (parent of a minor OR those requiring mental or physical assistance), a mask is required.
  • less people icon | COVID-19 Information Chart | COVID-19 UpdateReducing the volume of patients seen at each clinic
  • social distancing icon | COVID-19 Information Chart | COVID-19 UpdateReconfiguring waiting rooms and check-in/out areas to comply with social-distancing guidelines
  • telehealth | telemedicine | COVID-19 Information Chart | COVID-19 UpdateProviding telemedicine and video visits for patients

We commit to improving the lives of all we serve, by providing premier patient care and compassionate, personalized service.

The Centers for Disease Control recommends that you reschedule your appointment if you have any of these symptoms:

  • Fever
  • Cough
  • Shortness of breath

Should the need arise, please contact our office and we will work with you to reschedule your upcoming appointment.

Seek Medical Advice if you:

  • Develop Symptoms
  • Have been in close contact with a person known to have coronavirus
  • If you live in or have recently been in an area with an ongoing spread of coronavirus


  • For More information: CDC.GOV/COVID19-SYMPTOMS
  • NC Coronavirus hotline – 866-462-3821
  • SC Centers for Disease Control – 800-232-4636

Make an Appointment

More From Blogs & News


October 14, 2020

I want to thank Dr. Dockery and the University office staff. Dr. Dockery performed surgery on my left ankle on August 13, 2020. He put a plate and 10 screws in my ankle. I have been to see him twice since my surgery. He is a great surgeon and a wonderful person. The entire staff is great. Thanks again to Ortho Carolina for such exceptional treatment. You Rock.
- Beverly Sturdivant
Reply From: OrthoCarolina

October 14, 2020

We appreciate the kind words Beverly.

October 11, 2020

GREAT EXPERIENCE... Dr. Smid and his team are very caring and always on top of any concerns I may have. Ortho Carolina took extra precautions and consideration of my other health issues. Thanks for your help.
- Eunice C.
Reply From: OrthoCarolina

October 14, 2020

Thanks so much Eunice

October 11, 2020

I see Dr. David Anderson I recently went through my second back surgery . I wouldn’t trust any other doctor. I give him 5 stars!
- Debra Johnson
Reply From: OrthoCarolina

October 14, 2020

Thank you Debra!

October 11, 2020

Thank you very much for this most reassuring information prior to my upcoming appointment ! I appreciate all the measures you all are taking to keep your patients and staff safe during this pandemic.
- Suzanne C. Royster

October 07, 2020

After having knee pain for several years due to bone-on-bone structure, I had surgery performed by Dr. Singer. Surgery went well. Walked unassisted after one week. After 10 PT sessions, I am now able to do anything I want. I highly recommend OrthoCarolina.
- Lorene Scaggs
Reply From: OrthoCarolina

October 08, 2020

So glad to hear these results Lorene, thank you.

October 06, 2020

Dr Alexander is awesome! I would recommend him to anyone.
- Crystal Locklear

October 05, 2020

I've been coming to Dr Daubert since my injury over 20 years ago and he has done 2 back and one neck and spine surgery on me . Thanks so much for your 20 plus years of care for me.. I'm blessed to have such long and lasting care . May you all be blessed at this time in all our lifes stay safe. Forever. Patient..
- Michelle Pack

October 04, 2020

Thanks, Dr. Masonis for a good job replacing my right hip. Everyone was very nice on the surgical team!
- Joyce Cloninger

October 03, 2020

Thank you. Helpful information.
- Brenda Anderson

September 29, 2020

Dr Fiore and Dr Hayes are spectacular with me also with top notch treatment. Both are professional and very knowledgeable in what they do. Also the staff as you enter the building, check out, etc. Is professional and handles me with top notch service. I appreciate all you guys do over at Ortho Carolina in Shelby NC!
- Dana Ruppe

September 29, 2020

Thank you ortho carolina for every thing you did for me. I would not go to any other place
- Sadie coleman

September 27, 2020

Dr Gilchrist and all the nurses and office staff are very professional.
- Louise Blanton

September 25, 2020

- BBWoods

September 23, 2020

Thank you for implementing these wonderful precautions to help keep your patients and staff safe.

September 22, 2020

Dr. Messer is capital A, Awesome! ! Been traveling over 4 years, nearly 2 hour drive, though I've been a patient since 2012. That how much I Appreciate and love my physician. She is the same then. Now and probably as long as I come to see her. She is conscientious and concerned about my visits and treatments.; health and well being. Thank you Dr. Messer, and all your staff. A loyal and satisfied patient.
- Sharon Taylor -Foster
Reply From: OrthoCarolina

September 22, 2020

Thanks for the wonderful note Sharon!

September 21, 2020

Thanks to ALL of you who put yourselves on the front lines daily for OUR health. You are an Amazing team! Thanks to Jackie for all your help and Professionalism, God Bless All of You and keep you safe!!
- Diane Hendrix

September 18, 2020

Thank all of my OrthoCarolina team.
- Janice

September 14, 2020

Thank you for taking this pandemic seriously!! Thank you for taking precautions to keep everyone safe.
- Claryce Sinclair

September 12, 2020

- Gloria Gay

September 11, 2020

I have had a knee and hip replacement. Both done by Dr. Ellison. He is a great Doctor and he makes you feel comfortable when talking with him.
- Janice Greene

September 08, 2020

Today, I had partial knee replacement. Just wanted to say Thanks your great staff. From check in to check out, everyone was great. In particular, I wanted to say thanks to Rika and Evonne for their help and consideration. Be well all.
- Kevin Gribbon

September 04, 2020

My wife and I are very impressed with the precautions your facility has implemented to assure both staff and patients are safe during these critical times we're experiencing. Thank you do much.
- David E. Langdon

August 29, 2020

Thank you for your attention to our health and safety. I have always felt protected when I am in your offices.
- J Henry

August 28, 2020

Thank you for your conscientious care and thoughtfulness in keeping us safe.
- Janice Gibbs

August 28, 2020

Thank you so much as usual your always going above and beyond for your patients !!
- Peggy Branch

August 28, 2020

Thank you- my experience with OrthoCarolina has been very positive!
- Charles William Martin

August 26, 2020

Thank you for the information. It was very reassuring.
- Melissa Hagerman

August 20, 2020

Thanks so much keeping the staff and the patients as safe as possible. This means so much to mean and it us appreciated!
- Hall LuAnn

August 20, 2020

Thank you for being so courteous and safety conscience.
- Stephanie Kay

August 20, 2020

Thank you for taking all the necessary precautions and making it safe for your patients to get the care they need! Kudos to you, OrthoCarolina!!
- Carol Winslett

August 20, 2020

Thank you for taking extra precautions to insure safety ..
- Teresa newton

August 20, 2020

Thank you for your due diligence!
- Kevin Green

August 20, 2020

- Robert Koehler

June 16, 2020

Very helpful thank you
- Mario Gonzalez
Reply From: OrthoCarolina

June 16, 2020

You are welcome Mario

June 14, 2020

Very helpful
- Debra
Reply From: OrthoCarolina

June 14, 2020

Thanks Debra.

June 07, 2020

Very helpful Thank you
- Eulane Hamm
Reply From: OrthoCarolina

June 09, 2020

You are welcome Eulane

June 07, 2020

Thank you
- Barbara jackson
Reply From: OrthoCarolina

June 09, 2020

Thank you Barbara

June 06, 2020

Thank you for the information
- Thelma Sanders
Reply From: OrthoCarolina

June 06, 2020

You are welcome Thelma

June 05, 2020

Very helpful thank you.
- Blanca Lopez
Reply From: OrthoCarolina

June 05, 2020

Thanks Blanca

June 02, 2020

Thank you for your safety and concerns
- William Wright
Reply From: OrthoCarolina

June 02, 2020

Thank you William

June 02, 2020

Very helpful, thank you
- Sheila Jenks
Reply From: OrthoCarolina

June 02, 2020

You are welcome Sheila.

May 07, 2020

Very helpful and reassuring.
- Manuela Baron
Reply From: OrthoCarolina

May 07, 2020

Thank you Manuela

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