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In an effort to meet the orthopedic needs in our community, OrthoCarolina began increasing access to our clinics on Monday, May 4, 2020. As an essential business, the decision to increase access to care is based on careful consideration and understanding of the needs of the orthopedic and physical therapy patients in the communities we serve. We understand that orthopedic conditions are not put on hold during a pandemic, and we appreciate your patience as we navigate solutions to provide the same world-class care you’ve come to know in the safest way possible.
As we begin to welcome more patients back into our clinics, safety remains our top priority. As you prepare for your upcoming appointment, know that OrthoCarolina continues to implement rigorous disinfecting measures between visits in all of our clinics. We have taken the necessary steps to ensure compliance with social distancing recommendations throughout each patient visit. Although your appointment may look different, you can rest easy knowing you are still receiving the same, unmatched orthopedic and physical therapy care.
To provide the safest environment for our patients and providers, we have implemented the following measures:
We commit to improving the lives of all we serve, by providing premier patient care and compassionate, personalized service, and we look forward to increasing our ability to continue to serve the Carolinas in the coming weeks.
OrthoCarolina will begin Limited Access operations on Monday, April 20, 2020. We appreciate your patience as we prepare our clinics for this transition. Limited Access operations allow appointments for non-urgent cases for patients at low risk for COVID-19. OrthoCarolina will also continue to see urgent cases. To provide the safest environment for our patients and providers, we have implemented the following measures:
The health and safety of our patients and staff is our top priority. As we navigate this crisis together, we are working diligently to care for our patients while protecting each other to the best of our abilities. We are closely monitoring this situation and will continue to update you as changes develop.
OrthoCarolina was informed this morning that a doctor at the Foot and Ankle Institute at 2001 Vail Ave., in Charlotte, NC has tested positive for COVID- 19. The provider was last in the office 10 days prior to the positive test. We are still open and we are seeing patients. We are following all the CDC recommended precautions and we are screening both staff and patients. The provider is doing well now.
OrthoCarolina is now offering Telemedicine (video visits) to our patients. Telemedicine allows our healthcare providers an additional way to evaluate, diagnose and develop treatment plans with a patient using technology, such as video chat and smartphones, without the need for an in-person visit. Telemedicine video visits allow our team to interview and complete a limited exam to increase accessible care options for our patients and to provide an innovative and convenient way for patients to interact with a physician or physical therapist.
Call your local office directly to schedule a video visit with your provider or physical therapist. Read more about how Telemedicine works.
Mecklenburg County has issued a stay-at-home order, effective 8 a.m. Thursday, March 26th through April 16th. As an essential business, OrthoCarolina will remain open throughout this time, and patients are still permitted to travel to and from their appointments.
Due to the current pandemic, OrthoCarolina has made the difficult decision to move to critical access care and will re-evaluate this decision every two weeks. At this time we are scheduling all non-urgent appointments on April 1, 2020 or after.
Rescheduling these appointments will minimize the risk of spreading COVID-19 among patients, visitors and healthcare providers. It also allows us to conserve critical resources and create capacity for those in urgent need.
If you are a patient who feels you have an urgent need, we will forward along your request to the care team to assess and will follow-up with you in a timely manner.
If you have questions about your upcoming appointment, please contact your local office directly.
In an effort to comply with social distancing recommendations, all OrthoCarolina Urgent Care locations will be closed indefinitely effective as of Wednesday, March 18, 2020. If you have a medical emergency, please dial 911.
We recognize the significant impact of this decision and appreciate your understanding as we support efforts to minimize contact among individuals.
OrthoCarolina was informed Tuesday, March 17, 2020 that one of our physicians tested positive for coronavirus COVID-19. The physician, who is a fellow at OrthoCarolina’s Hip & Knee Center in Mercy Hospital at 2001 Vail Ave., in Charlotte, NC, is recovering at home in quarantine.
At OrthoCarolina, the safety and wellbeing of our patients, team members and the communities we serve is paramount. In response to our providers’ confirmed exposure to the COVID-19 virus, we have proceeded with the utmost caution. All employees who have been in close proximity to this physician are quarantining at home in accordance with public health recommendations while the clinic is sanitized and disinfected.
As of this time, OrthoCarolina’s Hip & Knee Center is closed until further notice.
We are committed to delivering the highest quality of care and are continuing to monitor this situation.
As we learn more over time, we will update orthocarolina.com/coronavirus with the most up-to-date information. For any media inquiries, please contact Blair Primis, Sr. Vice President of Marketing & Talent Management for OrthoCarolina at email@example.com.
OrthoCarolina leadership and the Emergency Operations Team are staying apprised of recommendations from international, federal and local agencies regarding the coronavirus (COVID-19), and we will keep this webpage updated with information as it pertains to our patients, visitors, and team members.
At OrthoCarolina, there is no higher priority than ensuring our patients’ safety and peace of mind. With all of the news alerts about the coronavirus (COVID-19), we want to assure you that OrthoCarolina is closely monitoring the situation and has put procedures in place that follow the Centers for Disease Control (CDC) guidelines to ensure the safety of our patients, staff and providers.
Should the need arise, please contact our office and we will work with you to reschedule your upcoming appointment.