Patrick M. Connor, MD
Patient Satisfaction – Net Promoter
Purpose of NPS is to allow an organization to see their performance through its customers' eyes.
How is Net Promoter Calculated?
# of positive responses (9 and 10 ratings) minus number of negative responses (6 thru 0 ratings) divided by number of total responses. Any 7 & 8 ratings are not considered, however still counts as a response.