Erika Gordan Gantt, MD
Net Promoter Scoring Methodology:
External calculations for OrthoCarolina Patient Satisfaction use Question #1 (L2R): “What is the likelihood that you would recommend this medical provider to your family and friends?” Respondents can answer on an 11 point scale, with 0 being lest likely and 10 being most likely.
External calculation: Average
This is the arithmetic average of the set of responses. The mean is calculated by summing all responses and dividing by the number of responses. The percentage is multiplied by 100 to show as a whole number. Ratings are then displayed based on a 5 point scale.